The regular pattern of a few steps forward, a few steps back is getting extremely tiring. Just as we start to venture to believe that Taylor Wimpey and Wood Newton have turned a corner and are going to finally settle the remaining issues before our 2nd anniversary in the house, and they let us down again.
This time, it would seem, it’s a case of chasing new money over looking after current customers that has put our plans down the pan.
One week ago (last Thursday) we were scheduled to have a number of remaining issues resolved. Things like having some poor fitting glazing replaced, finishing the balcony work, replacing compromised Trespa panels, sorting out (hopefully) our wet skylight area and generally snagging all the work that has gone on since last November/December.
The day before work was due to take place, a Wood Newton representative contacts us to say they can’t do the work due to “pressing issues” with the new builds. Completely out of order, but what can you say “No, do it like you said you would?”, like that would make any difference.
Anyway, we were told they’d be in touch next week (this week) to reschedule. Completely, sadly, beleagueringly predictably there’s been no word since. So here we are, a week since work was due to take place, and yet again we’re in the dark without a clue as to if and when they will fix things.
We’ve always said, be honest, keep us informed, and life would be so much better, we’d feel much less stress, and things would just be nicer…
The silence is deafening.
