Oxley Woods Living

Life in an Oxley Woods eco house

 
 

Posts Tagged ‘Problems’

 

WTF?! Seriously, WTF?!

July 24, 2009

Thought for a while about the “headline” for this post, then went back to the original. Because that is EXACTLY what I’m feeling right now.

To cut an increasingly long story short, Wood Newton and George Wimpey plan to solve our issues by replacing all windows and doors. A VERY big job. But we all hope (and it can only be hope, not believe, not feel sure) this will be the end to the water ingress we’ve been suffering for over a year.

We, understandably, want some clarification before such huge work is undertaken on our “new” eco house. We have asked several questions, and raised several issues, which we, quite fairly, wanted clarified before work starts. You may say we have no right to ask why certain things have been done to our property, why certain things will be done to our property, and why certain parts of a report we received from John Green of Wood Newton made no sense to us, or the George Wimpey site manager, whatsoever. But we feel we do have a right to know.

Today, only a week after submitting a list of bullet pointed issues and questions (so to be fair, in very good time by George Wimpey and Wood Newton standards) we have received a reply. Of sorts. And it is that which has us reeling.

For a start, the vast majority of points and questions have, perhaps unsurprisingly, been completely ignored.

Secondly, it adds to the confusion we’re feeling by somewhat contradicting the earlier report it is a response to.

PLUS, it states that the work Wood Newton and George Wimpey carried out in July and August of 2008 following our initial water ingress problems was PURELY COSMETIC and not at all related to water ingress. Which means they did NOTHING about our water ingress on a number of windows (only unsuccessfully dealing with one window and one door by applying Tyvek) before stripping cladding and applying resistit tape as banding around our Windows a full three months (and more) after we initially had problems. While at the same time cosmetically wrecking our windows as they carried out needless, stressful, and untidy “cosmetic work” several times over on the remainder of our windows, telling US this was in an attempt to solve the water ingress. Which takes us back to the heading really…

WTF?! Seriously George Wimpey and Wood Newton, WTF have you been doing to us and our property?!

Water through a wall not seen in a year

July 12, 2009

Overnight we had quite a bit of rain. It didn’t seem to rain hard but it was drifting rain being blown all over by the wind, coming, as usual, from a south-westerly direction.

This morning we awoke to see something we’d not seen since July 2008, when we first saw water coming through the walls and windows of our Oxley Woods eco house… Water half way down the wall in our bedroom on the top floor.

Not seen you in a while


Apparently this is caused by water coming in through the high level window above, making its way down behind the plasterboard until it hits something (a horizontal join or wood) when it pools and seeps through the wall. The water mark was quite big, about the size of my hand, but it did dry fairly quickly in the sun that followed.

This window has been “fixed” previously, and as I stated earlier we’ve not seen water on this wall for over a year. This just goes to show the on/off hit and miss nature of both the fault(s) with the design and/or construction here and the fixes which have been applied so far.

The holes in bedroom four (top floor) were also soaked through the wood and plasterboard this morning, but all other places where we’ve seen water in the past seemed to be dry to the eye and touch.

Live and let dye at Oxley Park

June 25, 2009

After being seriously messed about by Wood Newton earlier in the week, and another decent meeting with the George Wimpey site manager on Tuesday another full day of disruption followed yesterday (Wednesday) as more water testing was underway on our eco house.

I could ramble on for ages about how unhappy we are with the attitude of Aiden from Wood Newton, how rude he was to Abi because she actually wanted to be in on their conversations about OUR property (stomping about saying “I can’t work like this”… and worse), and how little time they spent actually spraying the house with water in various locations. For example, ten minutes on one window, so I asked if they thought that was enough to really simulate a decent amount of rainfall “How long do you want us to spray it for then” came the reply from PR guru Aiden.

Anyway, the long and the short of it is that only one thing was established, it seems that water is coming in through the reveals and into and through the window frame in the full length window in the living/dining room. This to us seems to be an inherent and rather stupid oversight and design flaw leaving no room for the slightest deviation in manufacture, and also not suitable for weather, because in the words of Aiden when it gets hot and cold it will expand and can open up new gaps.

The rest of the testing focused on the front of the property and not one of the known points of water ingress, some witnessed as recently as Friday last week revealed themselves. This is part of the problem, one day there’s a leak in one location, the next, due perhaps to weather changes or the water Gremlins living inside the walls, the leaks have moved somewhere else. This doesn’t help the Wood Newton and George Wimpey guys finding the various faults and flaws, but it also is no help to us having our home continually pulled apart and tested on.

The only thing that did appear was two NEW water patches on the kitchen ceiling. These are in a location towards the front of the property where we have never before witnessed any water ingress, tide marks, or moisture. Unfortunately these appeared relatively late in the day at 15:30 after about 115 minutes of spraying the windows on the top floor. Weirdly, the moisture metre and finger tests in the holes drilled in our walls revealed NO dampness anywhere near the windows on the second or first floor or anywhere leading the water marks on the ceiling. Water is somehow penetrating the walls and working into the property. But still, nobody knows how.

The plan is that first thing this morning (usually meaning 8:30, but there’s no sign yet of anyone gathering outside, and it’s five to nine) they will begin again with spraying ONLY the first floor of the property with water injected with dye. This will continue as long as feasible to see if the water marks re-appear. If and when they do appear, they will track them back using holes, the moisture metre, a small probing camera etc. to attempt to find the root cause of at least these leaks.

So far it would appear we have faulty windows, inherently faulty windows in several locations, which were fitted using an inherently faulty method (now “fixed” with flash banding using Resistit) in addition to other, unknown faults leading to this further water ingress.

Just another day in our Oxley Park eco house

June 12, 2009

Today work commenced at about 11:30 on the house, starting with correcting a mistake we noticed last night were an external baton was put in the wrong place, which meant the Tresda couldn’t be properly attached until it was sorted.

Following this, and just completed, the workmen from Wood Newton went up to inspect the window frame and surround in bedroom two at the front of the property, were it appears water may have been entering from any number of locations and has affected the paint and plaster on the inside.

On inspection, and to no great surprise, according to the guys from Wood Newton the problem probably lies with the shoddy repairs we’ve had carried out (twice) on the window frame, which by design are not good enough to keep water out. That, and the fact the frames appear to be separating and coming apart at the joins. Fantastic. The frames have all been filled and repainted quite poorly, but due to weather (?!) the filling and paint is cracking and coming away from the windows and this is, according to the Wood Newton guys, most likely how the water is passing through the frames, and tracking across to the various points it it showing inside the property. That and the fact the frames are themselves separating at the joins in the corners.

They are now moving onto bedroom four, at the side of the house, were we saw a great deal of water coming through at the weekend, to carry out the same basic inspection.

Yesterday we learned a few things and didn’t really have our faith restored in the properties, their design, their construction, or George Wimpey’s (or Wood Newton’s) ability to properly sort things out. The “solution” for the front of the house were had water coming through above the kitchen window in two locations on two walls and ceilings (it is a corner window) was to remove a load of shoddy filler that we’ve been unhappy about since it was put in during December 2008 and then to cover the lower section of house between the ground and first floor windows (including the balcony facade) with Tyvek, stuck in place with their own self adhesive tape, then put the batons in place over the top of the tyvek. The logic behind this is that all rain will go over the waterproof Tyvek Supro material and drop/run away from the property as it should be doing by design anyway. But isn’t.

During the repairs several holes were cut into the house (cores) to check the paper based insulation. Basically the holes were cut through the green Panelvent outer “skin” and sticking in a finger the check the paper is still “fluffy” as it should be. Somewhat to our relief, it appeared to be OK. These holes were then patched over with the Tyvek tape.

To us this does feel like they’re just putting plasters over wounds they can’t heal. Instead of discovering why the buildings let in water, and at so many locations, and actually fixing the “core” issues, they appear to just make every effort to divert the water away from problem areas, even if they’re not 100% certain where the problem areas really are. As an example the water is coming through above the windows. Above the windows has been “fully waterproofed” using apparently very high quality materials (Resistit E SK). Now, no matter where that water is coming from, it shouldn’t be getting through a highly tested, 50 year guaranteed, relatively wide band of flashing material. Nobody could answer why or how this was happening, just that they believed that applying Tyvek to the front of the house would stop the water getting around to those places in the first place and stop the flow of water. Not very reassuring.

As usual we’ve got a tonne of photographs but I’ve not yet had time to view or edit those to share on here.

Meeting, what meeting?

June 10, 2009

We called and managed to get through to Nigel, George Wimpey site manager some time around 3pm when Abi (my wife) put her finger on one of the leaks and came away with a wet painted finger. Rain was heavy today, although quite brief, but clearly more than this property can take.

When he arrived we went over things, we’ve found more water coming through, so it’s two places above the kitchen window, one place in the bedroom one/office room, one place in bedroom four to the right and below the window and another in bedroom two at the front of the house, below the window.

Worst of all, it turns out that while Peter from Wood Newton is telling us meetings have been arranged and Nigel and Scott from Wood Newton were coming over this never got through to Nigel or Scott. Pathetic, completely pathetic. Nigel was, unsurprisingly, not happy about the situation, or the fact we’ve been all but dropped since Wood Newton decided to tackle customer care themselves.

Nigel is as unsure as Wes as to where to go from here, although he wants to take ownership of the situation from Wood Newton. Tomorrow, if it doesn’t rain too much, we’re going to have to have parts of the property stripped again to inspect the flash banding which is, as it stands, “the fix” for water ingress. Beyond that there is no plan at the moment.

Nigel says we are right to be concerned about the house being wet inside the structure over the course of an entire year. He said the timber frame itself is treated as it is designed to get wet, dry, and breath. It is also exposed during construction, so needs to be able to take the water. But he said the plasterboard could be affected badly and the insulation, based on recycled paper, could also be badly affected and will need to be tested.

What a horrid waste of our time and energy today was, thanks to what seem to be bare faced lies from Peter from Wood Newton. Disgraceful to treat people in that way.