Oxley Woods Living

Life in an Oxley Woods eco house

 
 

Posts Tagged ‘Problems’

 

Builders fleeing the scene, residents left in limbo?

November 26, 2010

Several of the residents here at Oxley Woods, ourselves included, have had a few conversations with people on site lately, and a pattern of replies and tone has been coming through that we feel cannot be ignored.

Despite being 25 buildings short of completing the planned eco-housing developing here on the Western fringe of Milton Keynes, the builders appear to be moving out, and leaving residents in the lurch. With no plans to build at least 22 of the proposed, Lord Rogers designed, eco-homes on the estate. Instead, we understand, attempts are underway to change the plans, and replace the more spacious eco-homes with cheaper to build, run-of-mill brick buildings, like you can find on any new development up and down the country.

In some ways, we feel fortunate. Our house has been worked on so much it almost feels like it’s been rebuilt and it’s proving a wonderful place to live. However, some people are still waiting for important work to be done that was promised in the Spring, in fact, we still have a couple of issues outstanding which are simply being ignored and/or forgotten by the dastardly due of Wood Newton and Taylor Wimpey.

There are two areas of concern here. First and foremost, there’s the people who have bought into the development. It seems that Wood Newton (the sub-contrators who put the houses together) and Taylor Wimpey (the sales and site management people we give our money to) are passing the buck as to who is supposed to be doing what.

We’ve heard stories of people being told Wood Newton are not to fix snags (under instruction of Taylor Wimpey), while Taylor Wimpey are saying this is absolutely not the case. It seems a meeting is on the cards next week (w/c 29th November) between the two companies to go over snagging and assign responsibilities. So, if you are a residents with ANY problems, it seems a prudent move to get a snagging list into Taylor Wimpey as soon as possible.

Please visit the residents’ forum to see the current, more in depth discussion regarding snagging, and builders leaving the site.

The other issue is more of an ideological and environment concern. Many of us bought into this development because of three reasons. The stunning design of the properties, their strong environmental or “eco” credentials, and their low running costs due to the carefully considered thermal properties of the houses.

Due to its positioning within Oxley Park, with a stream and hedgerow on one side, the edge of the estate on two others (one lined with woodland) and a linear park to the fourth side, the Oxley Woods development feels very special and unique. Many of our visitors comment on how, with the bright houses perched at the top of a sloping landscape, Oxley Woods feels like a completely different place to the surrounding developments of Milton Keynes.

If what several people have been told is true, and the developers get their way, this award winning eco-friendly design by world famous architects Rogers Stirk Harbour + Partners, is going to be dropped, primarily on the grounds of cost. Which is somewhat ironic considering they won awards for their cost saving modular design, as part of the “Design for manufacture” government competition. Turns out, very few of the designs follow a set pattern, and almost every property appears to be a bespoke design, with panels and large windows tailor made to fit. A layman might think that would come to light during the design and planning process?

Anyway, some people take the view that less of these houses will make our properties more unique, and that will help sales if people really want one, as there’s less choice. Others feel that, despite the concern being the bottom line of the builders, and these bespoke properties costing too much to put up, that the perception will be that the development failed for other reasons, quality control, poor sales, or any combination of the above.

Some people just don’t want to be looking across the street at brick clad homes. It’s not what they were sold, and it’s not what they want. We’re fortunate in that we look out onto parkland, trees and ponds, but a number of residents could be looking out onto very normal brick properties in time, and it seems some of them at least are really not happy about that thought.

What would it show about the authorities if they let a builder abandon this development that was so hard fought in the place, just to stick up regular housing, so the builders can make more profit?

My personal view is that if Wimpey and Wood Newton don’t want to play nice any more, or even if they can co-operatre, that building different properties shouldn’t be a problem. But really, they should be different. I don’t think they should be allowed to abandon the environmentally friendly ideals, and I don’t think they should build “regular” houses if it can in any way be avoided. Perhaps they can come up with something else, something clever, something genuinely affordable to build and environmentally friendly. Surely there are designs out there, even if you look outside of the UK, which can be bought and built on a scale of around 25 properties, that are eco-friendly, attractive, and unique.

We’ve also heard that the builders, Wimpey at least, are packing up shop and moving out. For at least six months. They’ve been busy tidying up the site this week, and it seems are soon to be gone. Leaving two great big empty plots of land, unadopted streets, and unfinished roads. It’s seems it’s going to be a strangely quiet place around here for quite a while.

Taylor Wimpey ambiguity at its finest

August 30, 2010

So here it is, “the letter”. I’ve removed our personal details, although my misspelt name remains visible. I’ve removed the final figure because I thought that’s perhaps best kept private. I don’t know. It’s less than £1,000 and more than £500 if anyone cares enough to wonder what kind of fortune provokes a four month delay and a last minute “confidentiality clause” letter from Taylor Wimpey.

As you can see from the letter, it’s ambiguous at best, down right sneaky and underhanded at worst. You can read it several ways I guess.

What I don’t like, and why I wont be signing this letter.

The part stating “the encashment of this cheque will conclude all matters”. I never agreed to this, and wont agree to this. This sounds very much like they want us to say that this reimbursement, promised months ago (originally two years ago) will literally be the final conclusion of ALL our problems and Wimpey owe us nothing more.

We have several outstanding issues, jobs incomplete, and have been put through more than two years on and off of hell here at Oxley Park. They expect us to say a cheque to reimburse us our bills, as previously agreed, is the end of everything, before they’ve even finished fixing our property? Seriously? No way.

The letter then goes to say this is “acceptance of all terms”. I’m not even sure what this means, and I won’t be signing to say that either!

Then the final paragraph says we understand this is considered on an “individual basis”. Clearly, they offered to pay our bills, not all the neighbours here at Oxley Woods.

Then the confidentiality clause. This, as stated, is pointless, and wont be agreed to either.

They are coming at us with this letter four months after emailing to say they agreed to pay us. Four months we have been talking with friends, family and neighbours about the money they agreed to pay and haven’t. Bit late to ask us not to tell anyone.

Then there’s the cheques we’ve already been sent, cashed, and discussed with others. This isn’t the first reimbursement for fuel bills Wimpey agreed to pay us. But it IS the first time they’ve tried to demand we keep quiet about it. Moving goal posts again?

But, don’t just take our word for it that this “standard” letter isn’t apparently as standard as it is claimed to be. Not only have we never had to sign one for previous payments, we know neighbours have not been asked to sign a confidentiality clause when reimbursed either. Some for substantially more than we are receiving on this occasion.

It’s also slightly suspicious that the customer service advisor we deal with claimed in an email to have not known about this letter needing signing before we received our cheque until a few days before we found out ourselves. A standard letter that a customer service advisor dealing with our case for a LONG time didn’t know about, really?

So Taylor Wimpey. As we’ve already asked, can we just have our money please? And what’s more, can you STOP trying to get us to sign forms containing a great deal of content we have never, and will never agree to, simply to have you keep to your word.

I’ve posted this up for a number of reasons. Not least because I feel it is in the interests of other Oxley Woods residents, as well as the wider public who may have bought, or may be considering buying a property from Taylor Wimpey, to know that they DO pay compensation, and sometimes, they try to stop you telling other people.

Rapid response. Genuinely.

June 9, 2010

Well, after our windows once again sprung a leak, I have to compliment the Wood Newton and Taylor Wimpey on one thing (beyond their impeccable ability to talk nonsense and wind people up).

When we reported the issue, the team on site here at Oxley Park arrived quickly, and came up with a proposal to fix the problem, and ensure it doesn’t happen on any of the windows. Before lunch we knew what they thought was causing the issue, and how they planned to (neatly) resolve it.

It does sound as though these NEW windows have another design flaw. It seems that once they’ve been weathered they can shrink and move a little (they’re wood, after all), and as a result rain water can penetrate and make its way through the “mullion”/joint, and into the property. Despite this apparent lake of water tightness and weatherproofing, it is still claimed this latest window design is “excellent”.

We’ve been having windows “fixed” for nearly two years, so I hope my lack of faith in ANY fix working is understanding. Especially when we’ve been out of our home, had the windows replaced with a fantastic new design, only to find that leaks too.

So hats off to a quick response, lets hope we get a proper, permanent, fix.

New windows leaking “unrelated” to new windows

June 8, 2010

If you live in the wacky world of Taylor Wimpey, if you have new windows fitted because of a year and a half of leaking windows, and then those windows also leak, then it doesn’t relate to having your windows replaced.

Go figure.

Nice work all involved, nice work.

Left in the lurch. Again.

May 27, 2010

The regular pattern of a few steps forward, a few steps back is getting extremely tiring. Just as we start to venture to believe that Taylor Wimpey and Wood Newton have turned a corner and are going to finally settle the remaining issues before our 2nd anniversary in the house, and they let us down again.

This time, it would seem, it’s a case of chasing new money over looking after current customers that has put our plans down the pan.

One week ago (last Thursday) we were scheduled to have a number of remaining issues resolved. Things like having some poor fitting glazing replaced, finishing the balcony work, replacing compromised Trespa panels, sorting out (hopefully) our wet skylight area and generally snagging all the work that has gone on since last November/December.

The day before work was due to take place, a Wood Newton representative contacts us to say they can’t do the work due to “pressing issues” with the new builds. Completely out of order, but what can you say “No, do it like you said you would?”, like that would make any difference.

Anyway, we were told they’d be in touch next week (this week) to reschedule. Completely, sadly, beleagueringly predictably there’s been no word since. So here we are, a week since work was due to take place, and yet again we’re in the dark without a clue as to if and when they will fix things.

We’ve always said, be honest, keep us informed, and life would be so much better, we’d feel much less stress, and things would just be nicer…

The silence is deafening.