We called and managed to get through to Nigel, George Wimpey site manager some time around 3pm when Abi (my wife) put her finger on one of the leaks and came away with a wet painted finger. Rain was heavy today, although quite brief, but clearly more than this property can take.
When he arrived we went over things, we’ve found more water coming through, so it’s two places above the kitchen window, one place in the bedroom one/office room, one place in bedroom four to the right and below the window and another in bedroom two at the front of the house, below the window.
Worst of all, it turns out that while Peter from Wood Newton is telling us meetings have been arranged and Nigel and Scott from Wood Newton were coming over this never got through to Nigel or Scott. Pathetic, completely pathetic. Nigel was, unsurprisingly, not happy about the situation, or the fact we’ve been all but dropped since Wood Newton decided to tackle customer care themselves.
Nigel is as unsure as Wes as to where to go from here, although he wants to take ownership of the situation from Wood Newton. Tomorrow, if it doesn’t rain too much, we’re going to have to have parts of the property stripped again to inspect the flash banding which is, as it stands, “the fix” for water ingress. Beyond that there is no plan at the moment.
Nigel says we are right to be concerned about the house being wet inside the structure over the course of an entire year. He said the timber frame itself is treated as it is designed to get wet, dry, and breath. It is also exposed during construction, so needs to be able to take the water. But he said the plasterboard could be affected badly and the insulation, based on recycled paper, could also be badly affected and will need to be tested.
What a horrid waste of our time and energy today was, thanks to what seem to be bare faced lies from Peter from Wood Newton. Disgraceful to treat people in that way.
