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Can we just have our money please Taylor Wimpey?

by Paul | posted in Problems | tagged as , , , , , , ,

When is a genuine gesture of goodwill, not all it seems?

When the management at Taylor Wimpey get involved, or so the case would appear to be.

In the early days of our ongoing problems with leaks, damage, unfinished items, and all the rest, our site manager here at Oxley Woods made a generous and, I believe, genuine offer to cover our fuel bills, as I believe has been mentioned on here before.

Well, after being turfed out of our house in the build up to Christmas 2009, having all doors and windows replaced, and other (but not all) remedial work completed, it felt in the spring of 2010 that we were coming to an end of our horrible time here at Oxley Woods, and were close to being able to just enjoy our family home.

We felt that it was a good point to draw  a line under an apparently perpetual agreement and finish the reimbursements for domestic bills, much of which was consumed while were out of the building.

In April 2010 Taylor Wimpey agreed to this, and assured us we would receive our money.

Here we are, a few days shy of September 2010, and we still don’t have the money we were promised.

There’s been all the usual stalling tactics played out by Wimpey, until it seems they’ve revealed their hand, and their attitude towards honesty, openness, and customer care.

They want me to sign a confidentiality agreement BEFORE they will reimburse us with the money promised over four months ago!

The fact we’ve been waiting so long, so therefore have had months to complain to our friends, neighbours and families about the situation, appears to have passed them by.  Plus, this shows, once again, how they like to shift goalposts and delay doing just about anything for as long as possible.

Perhaps they’ve been pre-occupied trying to abandon the original Oxley Woods plans in favour of continuing with more conventional housing, and they’ve forgotten about us who are already here. those who’ve money they’ve already taken, those who they owe money.  I somehow doubt it, I think they just don’t like paying up, even when they’ve agreed to do so months previously.

Felt to me like a disgusting attempt to buy silence, and clearly, one not working.

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Clothing collection leaflets not all they appear to be

by Paul | posted in General | tagged as , , , , ,

A leaflet dropped through the door here today in Oxley Park for a clothing collection… “Can you spare you old unwanted clothes?” it asks.

It would appear the company behind these adverts would really like you to spare your old clothes, so they can turn them into a tidy profit.

The leaflets do not directly claim to be in aid of any charity, but they are designed and phrased to make you feel good about giving this company, previously noted for their misleading advertising style by the ASA your old clothes for them to profit from.

I don’t know how many homes in Oxley Park this leaflet is hitting, or how widespread in Milton Keynes, but if you do even a tiny bit of google research it appears that Rutex Ltd are running nothing short of a nasty scam, and it matches, almost word for word, previous scam mailers by a company named W&W Ltd, who were apparently dissolved last year.

Knowing this is not a charity, but seemingly a long running (so one would assume, profitable) scam, it makes you wonder what “Donations are sent to the third world countries to help clothe the poor” actually means. Do they SELL this stuff to the third world, or does it never get there at all?

In short, avoid this sort of scam leaflet, and if you really do have spare clothes, sell them and keep the money for yourselves. Even better, donate a few to a REAL charity, not some door-to-door collection con company.

Shameful.

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Rapid response. Genuinely.

by Paul | posted in Good stuff, Problems | tagged as , , , , , , , ,

Well, after our windows once again sprung a leak, I have to compliment the Wood Newton and Taylor Wimpey on one thing (beyond their impeccable ability to talk nonsense and wind people up).

When we reported the issue, the team on site here at Oxley Park arrived quickly, and came up with a proposal to fix the problem, and ensure it doesn’t happen on any of the windows. Before lunch we knew what they thought was causing the issue, and how they planned to (neatly) resolve it.

It does sound as though these NEW windows have another design flaw. It seems that once they’ve been weathered they can shrink and move a little (they’re wood, after all), and as a result rain water can penetrate and make its way through the “mullion”/joint, and into the property. Despite this apparent lake of water tightness and weatherproofing, it is still claimed this latest window design is “excellent”.

We’ve been having windows “fixed” for nearly two years, so I hope my lack of faith in ANY fix working is understanding. Especially when we’ve been out of our home, had the windows replaced with a fantastic new design, only to find that leaks too.

So hats off to a quick response, lets hope we get a proper, permanent, fix.

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