So Yesterday afternoon, weeks after we had our walls and ceiling filled on every floor of the house, out of the blue Peter from Wood Newton arrives at our door.
The painters are on site “I assume you want it painting” (could he be any more antagonistic with his choice of words?!) and can they do it today?
The answer had to be no. We had visitors, my wife and I both had work to do, and I was leaving the house in a couple of hours while my wife would be sorting out the kids.
Apparently it now looks like next week.
As for our windows and doors all being replaced. Fed up of the lies on that one.
The work due originally for sometime in August (18th I believe was the first date we were given), has simply vanished. The windows were going to be tested weeks ago, were tested last week, are being tested as I type. Depending who you ask when. It’s just bull, and it’s pathetic and rude and damaging.
June we had holes drilled all over our house, windows taped and filled up as a “temporary measure”, walls pulled off and radiators removed.
Here we are in September, weather getting colder by the week, and we’ve no idea what on earth is going on.
Shameful, disgraceful behaviour on behalf of Wood Newton and Taylor Wimpey. The way they’re treating our family, their disregard for the well being of us and our young children, I believe, is totally scandalous.
He’s not a words man, is he, Pete from WN? Similar experience with him at our place.
I don’t think he sets out to upset people, but his turn of phrase shows that he’s not gone the regular customer service training route. Which in itself isn’t always a bad thing!
Paul,
The words I used when I visited you on the morning of 16.09.2009, were ” I have painters on site, would it be convenient to paint some of the patching” .
If you are going to include me on this website please ensure that your comments are factual and truthfull .
Afraid not Peter.
When you turned up in the afternoon, you used words to the effect of “The patching that was done… I assume you’ll want it painting”. Can’t remember if it was “assume you’d like it painting”, “assume you want it painting”, but it was one of those phrases. Certainly nothing like you’ve suggested
Like I say, I didn’t think you set out to cause offence, but your choice of words aggravated me the moment they crossed your lips.
I also wasn’t the only person who heard this, my wife and mother were also in the house at the time, easily in earshot.
It really is not acceptable to turn up after 12 pm (that is widely accepted as afternoon, not morning), and expect to be able to carry out work the same day. I, like many residents, will work with you as much as we can, but sometimes people have reasons they cannot accommodate your last-minute approach to “booking” repairs.
As an aside, the afternoon in question was that of the 17th September, not the 16th.
Like I say, I’m tired of being lied to, it’d be nice if you didn’t come here and do it too.
Paul, I have been following your story with a little bit of interest over this year. I don’t know if you have considered getting media coverage on your situation. With the glut of property shows that are being shown on our television these days this would be an excellent time to showcase the quality of work that has gone into your development. It really beggers belief how the organisations involved have treated you so badly. I assume the builders in this case have treated other ‘customers’ on your development with equal disdain and indifference.
I’m sure you won’t give up until they have made the property what it should have been first time round. I wish you the best as I’m sure do many others who are following your blog.
Shami, we had ITV researchers chasing US last year, but we felt that it would be unfair as we didn’t want to blight the development and we also believed that George Wimpey / Taylor Wimpey / Wood Newton and co. were really doing all they could, it just wasn’t working out.
I have been very busy lately so not able to update this blog as much as I wanted to, or get the forum going, but more will come to light one way or another in time I’m sure.
sorry but i did use the words “is it convenient” and I was only trying to be helpful and yes the date may be incorrect but it was before 12pm , please do not call me a liar , the fact that it was not convenient was not a problem,
You did ask if it was convenient, that is not something I’m disputing. But you did not ask that until after you’d already used your ill chosen opening lines.
It was a bad turn of phrase, a slip maybe, but given the horrible situation your company (Wood Newton) and George Wimpey have put and left us in, it’s the kind of thing that really cuts to the core and winds customers up.
I may be flippant and even jovial about the situation at times, but that’s because we’re in this situation, and we’re the ones who’ve paid a great deal of money and are struggling to get any level of satisfaction. It doesn’t give representatives of Wood Newton and Wimpey, the people who’ve put us in this situation, the right to be so flippant. It’s a serious situation, and we expect you to treat it as such.
If you hadn’t have said it, you wouldn’t have upset us so much, and I wouldn’t have come on here the next morning to relieve my frustration. Which, incidentally, you’re compounding by making false counter claims in public.
You’ve come on here, stating an incorrect date and time and claiming you didn’t say something that several people heard you say. I’m sorry, but what were you hoping to achieve by this?
As for “being helpful” that’s another bad choice of phrase if you ask me. “Being helpful” is fixing something you don’t have to, giving a stranger a lift, jump starting someone’s car. Not turning up to carry out work that was due to be completed several weeks earlier asking if you can do it that very same afternoon. That what I call poor customer service and neglect, not “being helpful”.
[...] a date in August. Then a date in September. Then another date in September. As highlighted in a previous post, we simply have not been being told the whole picture, or even the whole truth. It’s a [...]
[...] we seen or heard anything of Peter or the painters? Other than when Peter popped by the blog to effectively accuse myself, my wife and mother of being liars on an earlier post? No. Not a [...]