In July 2008 we reported an issue of a warped fridge freezer door. That’s eighteen months ago. During that time, several doors have been sent to the site by the supplier Symphony, apparently all also warped, or warping. This has been ongoing the entire time we’ve been in the property.
We spoke about this once again towards the end of last year. Apparently Wimpey were going to talk to their head buyer and sort this problem once and for all. It did seem they were taking it seriously, but as I said, from our point of view it’s been a year and a half of living with an increasingly warped door, a faulty product, and we seem no closer to getting it fixed.
The fact that Symphony appear to be continually supplying the builders with replacements that are also faulty is neither here nor there from our point of view. We paid our money to Wimpey and it is, of course, their responsibility to make sure we get wait we paid for, a product of suitable quality.
Anyway, this is what the door looks like, at the top from both sides, and at the bottom. Quite a difference I”m sure you’ll agree.
Anyway, last week (January 2010, remember, this problem has been present since July 2008!) we were told once again about Taylor Wimpey talking to their head of buying talking to Symphony to get this sorted. The same thing we were told over a month ago?! I’ve no idea what’s been happening in the mean time, but this is another example of us waiting… and waiting… and waiting… and putting up with a substandard product, and here were are, a year and a half down the line, and it feels like we’re getting nowhere fast.
Maddening.
