In late June/early July this year testing was complete on our leaking windows and doors at our Oxley Woods eco house.
A report was compiled, explaining why Wood Newton and George Wimpey believed the house has had such severe water ingress, and remedial work was expected to be carried out quite soon afterwards.
After a while, we were given a date in August. Then a date in September. Then another date in September. As highlighted in a previous post, we simply have not been being told the whole picture, or even the whole truth. It’s a terribly frustrating situation.
Anyway, on Monday morning we received a letter from George Wimpey customer service, compiled on the previous Friday. The letter advises that the tests on our new windows have been completed (not the first time we’d heard this) and had passed on all fronts. I will now quote some of the letter directly…
Having said this I am very mindful that I previously advised you that orders had already been submitted, which was clearly incorrect due to the tests which were requested to be fully completed prior to manufacturing. Now the tests are complete and results (albeit verbally at present are good), I would with your agreement like to set up a meeting with John Green and Nigel Mitchell to go through in detail the results of the tests, the drawings and specification of your replacement windows to put your mind at rest for the pending fitting schedule.
If you are happy for us to arrange said meeting, I would be looking to arrange for week commencing 28th September 2009 onwards, once the full written tests results are in Wood Newton’s hands
May I take this opportunity once again to apologise for any confusion in time frames and indeed hope that if you are agreeable this meeting will benefit you greatly.
OK. So this sounds positive. But, and it seems there’s ALWAYS a but…
I can’t arrange a meeting inside office hours for the week commencing 28th September. I stated as such in an email reply, requesting the meeting be put forward to the previous Friday, or be held outside of office hours so I may attend.
I don’t feel it’s fair to say why, as it’s personal to the third party, but the meeting could not be put forward to this week. The reason given raised serious doubts in my mind about the meeting taking place as assured in the above letter. In fact, I put this in my reply to George Wimpey…
This feels like another pending chapter of our ongoing farce. I truly hope this is not the case.
Well, this afternoon a reply came back from a separate member of George Wimpey customer service, who had been on site today in a meeting with Nigel, and other Wood Newton and George Wimpey management.
Here’s an extract of that email:
…he also thinks it would be better if they could attend the meeting with a copy of the report with regard to the Windows in their possession and they do not expect to receive that for approximately another 14 days
Can you see the discrepancy here?
It’s amazing how many times this is being pushed back, and even when customer service management say sorry, and apparently attempt to put things right, the following afternoon it’s all back again to changing schedules and “confusion in time schedules”.
I seriously don’t know who or what to believe anymore. It’s so confusing. And so, so disheartening.
