George Wimpey and Wood Newton are back up to speed again. That is to say pedestrian, possibly stood still, probably going backwards.
At the start of last week the testing on our windows finally came to an end and we were told that John Green of Wood Newton would be submitting a report to George Wimpey doing his best to explain why and how our house has been letting rain water pass through the building for over a year. The site manager here said that we too would receive a copy of this report as soon as it arrived, as it’s our house and we have a right to know. Very true.
We were also made assurances concerning the remedial work being carried out in a few weeks…
So here we are, 10 am on Thursday, and despite two phone calls in the week I’ve made and a “meeting” taking place at George Wimpey head office on Tuesday we’ve heard nothing. No sign of the report, no word from Wimpey on site, no word from Wimpey “customer services” (who at very best acknowledge emails, seriously, you could get an auto-responder to do their job) nothing, nothing at all.
We understand this could be a hot potato and the report could be considered “sensitive”, but for crying out loud, it’s our house, it’s our problem and between them George Wimpey, Wood Newton, and even Rogers, Stirk, Harbour + Partners have a duty to keep us informed and make our house water tight for good!
We need to plan, we need to know what’s happening. The school holidays come up soon and we’ve suffered far too much disruption and suffering as it is, we can’t be expected to reorganised our business and personal lives at the drop of a hat, but that’s what Wood Newton and George Wimpey seem to expect, and it’s an absolute disgrace.
This is pretty typical of our experience living here on Oxley Woods and the problems we’ve had. You get flurries of activity where it looks and feels like things are happening, then it goes very, very quiet. Our snagging (renamed faults) list still has a large number of un-addressed issues and that is all besides or in addition to the fact that the house, the windows in particular, can’t keep rain water out.
